Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Trading Cards Direct ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website and services ("Services") related to the creation and purchase of custom trading cards. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our Services.

Use of our Services is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

2. Eligibility

By using our Services, you represent and warrant that you are at least 18 years of age or have the permission of a parent or guardian, and that you have the legal capacity to enter into this agreement.

3. User Accounts

To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. We reserve the right to suspend or terminate your account if you violate these Terms or misuse our Services.

4. User Content

4.1 Uploading Photos

You may upload photos and other content ("User Content") to create custom trading cards. You retain all rights to your User Content, but you grant us a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display such User Content solely for the purpose of providing our Services.

4.2 Content Standards

You agree not to upload any User Content that:

  • Is unlawful, harmful, defamatory, obscene, infringing, or otherwise objectionable;
  • Violates any third-party rights, including intellectual property or publicity rights;
  • Contains any personal information of minors without proper consent from a parent or guardian;
  • Contains viruses, malware, or any harmful code

You represent and warrant that you have obtained all necessary permissions, rights, and releases for any User Content you upload, including the likeness of minors.

5. Orders and Payment

5.1 Order Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our sole discretion.

5.2 Pricing and Payment

Prices for our Services are subject to change without notice. Payment must be made at the time of order placement. We accept various payment methods as indicated on our website.

5.3 Taxes

You are responsible for any applicable taxes related to your order.

6. Shipping and Delivery

6.1 Shipping

We will ship the products to the address provided at the time of order, or, in some cases, directly to the tournament site if that option is offered and selected. Shipping times and costs vary based on location, shipping method, and delivery destination.

6.2 Delivery Issues

We are not responsible for delays or damages caused by shipping carriers. If your order is lost or damaged during shipping, please contact us for assistance.

7. Returns, Refunds, and Reprints

Due to the custom nature of our products, we do not accept returns or offer refunds unless the product is defective or the order was incorrect due to our error.

  • If we make a production or fulfillment error, we will replace or reprint the order at no cost to you.
  • If the error was caused by the User Content you provided (e.g., typos, poor-quality photos), we are not responsible, and replacements may incur additional costs.

You must notify us of any issues with your order within 7 days of receiving the product.

8. Intellectual Property

All intellectual property rights in our website, Services, and designs (excluding User Content) are owned by us or our licensors. You may not use our intellectual property without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, or data, resulting from:

  • Your use or inability to use our Services;
  • Any unauthorized access to or use of our servers and/or personal information;
  • Any interruption or cessation of transmission to or from our Services;
  • Any bugs, viruses, or malicious code transmitted by third parties;
  • Any errors or omissions in content, or any loss or damage incurred as a result of using our Services.

    10. Indemnification

    You agree to indemnify and hold harmless Trading Cards Direct, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our Services, your User Content, or your violation of these Terms.

    11. Force Majeure

    We shall not be liable or responsible for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, strikes, shortages, transportation delays, or government actions.

    12. Governing Law and Dispute Resolution

    These Terms and your use of our Services will be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law principles.

    Any disputes shall be resolved in the courts located in [State/Country], unless otherwise required by applicable law. We encourage you to first contact us directly to seek an amicable resolution.

    13. Severability and Entire Agreement

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between you and Trading Cards Direct regarding your use of the Services.

    14. Changes to Terms

    We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services following the posting of revised Terms means that you accept and agree to the changes.

    15. Contact Information

    If you have any questions about these Terms, please contact us at:

    Trading Cards Direct
    📧 info@tradingcardsdirect.com
    📞 303-699-0909

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    Privacy Policy

    1. Introduction

    Trading Cards Direct ("Company," "we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services ("Services").

    By using our Services, you agree to the practices described in this Privacy Policy.

    2. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing and shipping address.
    • Payment Information: Payment details are processed by third-party providers (e.g., Stripe, PayPal). We do not store your full payment card information.
    • User Content: Photos, text, and other content you upload to create custom trading cards.
    • Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.

    3. How We Use Your Information

    We use your information to:

    • Process and fulfill orders.
    • Provide customer support.
    • Communicate with you about your order, promotions, or updates.
    • Improve our website, Services, and user experience.
    • Ensure compliance with our Terms and applicable laws.

    4. Sharing Your Information

    We do not sell or rent your personal information. We may share your information only with:

    • Service Providers: Third-party vendors who help us process payments, print and ship products, or provide website hosting.
    • Legal Requirements: When required by law, regulation, or legal process.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

    5. User Content Responsibility

    You are responsible for ensuring you have the rights and permissions to upload photos and other content, especially images of minors. By uploading User Content, you grant us permission to use it solely for producing your custom trading cards.

    6. Data Retention

    We retain your personal information only as long as necessary to provide our Services and comply with legal obligations. User Content may be deleted after order fulfillment unless otherwise requested.

    7. Security

    We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    8. Cookies and Tracking

    Our website may use cookies or similar technologies to enhance your browsing experience and collect usage data. You can manage cookie settings in your browser, but some features of our website may not function properly without them.

    9. Children’s Privacy

    Our Services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If we learn that a child has provided us with personal information, we will take steps to delete it.

    10. Your Rights

    Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or request deletion. To exercise these rights, please contact us at the details below.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes are posted means you accept those changes.

    12. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    Trading Cards Direct
    📧 info@tradingcardsdirect.com
    📞 303-699-0909

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